Do you need access to my Inventory Lab and Seller Central accounts?
We do, but in a very limited capacity. We'll only need to have permissions for FBA Shipment Management within Seller Central, and "List" permissions within Inventory Lab. More information on this and the setup process can be found on our "How It Works" page.
Are my products secure in your warehouse?
Absolutely! Not only do we carry insurance on the inventory that is under our roof, but our building is equipped with a security system as well.
Do you have a shipping dock to receive full pallets?
We sure do! You'll never have to worry about drop gate service charges when having products sent to us. Although we are happy to receive full pallets for you, please contact us in advance.
Do you ship Hazmat?
Yup!! We pay the hazmat shipping through or UPS account and then add those costs onto your invoice.
Do you sell products on Amazon as well?
We do, however, our main focus now is to serve you with the very best prep service we can provide. We will never infringe upon your products or sources. We'll also never share your information with competitors. Although we believe a handshake means everything, we do offer a non-compete agreement that we will provide and sign upon your request.
Is there a monthly or setup fee?
Nope! The only thing you will be charged for is prep services.
Are your prices really that straightforward or are there hidden fees?
They are. We cover a very large majority of item prep with our flat rate pricing plan. But if your item requires a little bit of extra care in the prep process we make those costs easy to find and calculate on our pricing page.
How do you handle returns?
We will process and send back items for you so long as a pre-paid return label is provided to us. We are currently unable to initiate returns with the retailer or vendor on your behalf though.
What if there are issues with the product sent to you? Such as damaged or missing items.
Good question. As much as we all hope every item comes to us in perfect condition as ordered, we all know its just doesn't happen 100% of the time. If we receive your items and there are damaged, incorrect, or missing items we'll let you know asap through one of our multiple communication channels so you can start the resolution process with the shipper.
Once you have received my products, how long does it take for them to be shipped out?
Once you have an account set up and you start having items shipped to us we will assign you a weekly ship day. If you have larger quantities coming in or have a rush shipment that needs to go in sooner than the scheduled date we do offer a 48 hour turnaround but will need a heads up first.
Do you accept grocery items?
Yes we do! The only grocery items we do not accept would be meltable ASIN's outside of Amazon's meltable ship dates, and of course , perishable grocery items.
What are the steps for becoming a client?
Simply submit the required information through our "Application" form and we'll reach out to you to set up a phone call. Once you're accepted as a client, we'll get the user permissions that we require set up and set up a login for you to access your client dashboard. Then you'll be ready to start sending us your products.
Do you work with new sellers or have a monthly minimum?
Although we don't have a minimum amount of experience required to become a client, we do require a minimum of 250 units/month to open an account. With a minimum of 50 units to ship.
What items do you not accept?
Although we would love to prep every item you can make a profit on, there are a few exceptions. We are currently not accepting extra large items(pools, vacuums, furniture, patio items), used items, liquidations, books, or meltable ASIN's outside of Amazon's ship dates.
Do you accept Door Dash or Walmart Home Delivery
We do. However to ensure we receive your items, we ask that you have them delivered M-F 10am-3pm. Otherwise they may be left inside of of dock door and we can not guarantee proper receipt.